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University System of Maryland Job Class Specification UMMS UNIT CLERK, OBS JOB CODE: N01UMW FLSA: NONEXEMPT JOB TYPE: INST SPECIFIC UMAB EEO6: H40 JOB FAMILY/SERIES: MED

APPROVED BY: Chancellor Donald N. Langenberg EFFECTIVE DATE: 07/01/96

JOB SUMMARY

Under general supervision, coordinate the communications, record
keeping and administrative activities within a patient care unit.

PRIMARY DUTIES

 1.  Provides a customer oriented reception and information service
     for patients, visitors, family members and patient care
     providers. Coordinates messages and information to and from
     patients and patient care providers.

 2.  Establishes effective, customer oriented relationships with
     internal staff, patients, visitors and healthcare providers.
     Demonstrates appropriate verbal and telephone skills.

 3.  Assures the integrity, completeness and confidentiality of the
     patient record, including compiling and assuring completeness at
     discharge and transfer, according to standards set by Medical
     Records.

 4.  Files patient information appropriately, and notifies appropriate
     staff members of new information that affects patient care or
     patient flow.

 5.  Appropriately uses automated systems to access, enter and manage
     clinical information, including orders and requisitions, summary
     reports and other information. Maintains confidentiality of
     patient data.

 6.  Coordinates patient appointments and transportation and assures
     that information about patient activities, appointments and
     requests is appropriately routed and acted upon.

 7.  Coordinates the movement of supplies, laboratory specimens, and
     other patient care and administrative materials to and from the
     unit in an appropriate and timely manner.

 8.  Coordinates the ordering, receiving and distribution of mail
     supplies. Assures that laboratory specimens and support service
     requisitions are complete before they leave the unit.

 9.  Provides clerical support activities (typing, filing,
     photocopying, mailing, errands) as requested.

10.  Demonstrates a professional and customer oriented appearance and
     demeanor at all times. Maintains the order and appearance of
     public areas, nurses station, patient areas, etc..

11.  Notifies support services when there are issues related to
     housekeeping or facilities maintenance. Follows up on identified
     issues and assures action is taken.

Note: The intent of this list of primary duties is to provide a
representative summary of the major duties and responsibilities of
this job. Incumbents perform other related duties assigned. Specific
duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

EDUCATION:  Completion of a High School level of coursework with the
attainment of High School Diploma or a State High School Equivalency
Certificate (GED).

EXPERIENCE: A minimum of six months general office experience.
Experience in a patient care or service setting is preferred.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Ability to perform duties of a clerical nature, including filing,
photocopying and basic keyboard skills. Ability to use computer
systems in order to access and manage patient data. Ability to
demonstrate courteous phone etiquette. Ability to organize work
priorities, perform several duties simultaneously and function in
stressful situations. Highly effective communication and interpersonal
relationship skills are required to effectively interact with
patients, families, nurses and other staff.

OTHER: Except for qualifications established by law, additional
related experience and formal education in which one has gained the
knowledge, skills, and abilities required for full performance of the
work of the job class may be substituted for the education or
experience requirement on a year-for-year basis with 30 college
credits being equivalent to one year of experience.

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